Support
Questions, problems, privacy requests or feedback: email us.
Please include your phone model, app version and what you were doing. Don't send passwords. Support is by email only.
Common questions
Do I need an account?
No. Our app works in the Free Tier without one. An account is part of Premium Tier, for syncing data across multiple devices.
Where is my data stored?
On our Free Tier, your data is only stored locally on your phone. With our Premium Tier and sync turned on, your log is also stored in your account so it can sync with your other devices. See the Privacy Policy.
How do I cancel Premium Tier?
In your App Store or Google Play subscription settings. Uninstalling the app doesn't cancel a subscription.
How do I get a refund?
Subscriptions are billed by Apple or Google, so refund requests go through them. If you think something has gone wrong, email us too.
Are my photos backed up to the cloud?
Premium Tier syncs your current personal best photos only. Other photos stay on your phone. A JSON export is the full backup.
How do I move to a new phone without an account?
Export a JSON backup from More, then import it on the new phone.
How do I delete my data?
On the Free Tier, delete records in the app or uninstall it. For Premium Tier account data, email [email protected] to delete your account and we'll handle it.
Does SaltSignal tell me fishing rules or limits?
No. SaltSignal is a logbook and companion, not a rules or compliance tool. Check the rules with your state fisheries authority.